Community Guidelines

relifX exists to help people have private, human conversations when they need someone to talk to.

Our community includes people from different backgrounds, cultures, identities, beliefs, and life experiences. Everyone deserves to be treated with dignity and respect.

These Community Guidelines apply to all users and listeners using relifX. By using relifX, you agree to follow these guidelines.

1. Be Respectful

Treat the person on the other side of the conversation like a human being. You may disagree with someone, but disagreement does not justify abuse.

Do not:

• Insult or deliberately humiliate someone
• Threaten or intimidate someone
• Repeatedly use abusive language toward someone
• Bully or harass another person
• Pressure someone to discuss something they do not want to discuss
• Deliberately make another person feel unsafe

A listener is there to listen—not to judge, control, or lecture.

A user must also treat listeners respectfully.

2. Respect Boundaries

Everyone controls their own participation. Users and listeners can end a conversation at any time.

Never pressure someone to:

• Continue a conversation
• Reveal their identity
• Share personal information
• Move the conversation to another platform
• Meet in person
• Send photographs
• Make a payment outside relifX
• Discuss sexual or otherwise uncomfortable topics

If someone says no, changes the subject, or ends the conversation, respect their decision.

3. Protect Your Privacy

relifX is designed to allow people to interact using a username or nickname without publicly revealing their legal identity.

Do not unnecessarily share:

• Home address
• Personal phone number
• Government identification numbers
• Passwords
• OTPs
• UPI PINs
• Card PINs
• Bank credentials
• Private financial information
• Highly sensitive personal documents

Never ask another person for their password, OTP, PIN, or banking credentials.

relifX support will never need your password, OTP, UPI PIN, or card PIN to assist you.

4. No Harassment or Bullying

We do not allow targeted harassment.

This includes:

• Persistent unwanted contact
• Threatening messages
• Sexual harassment
• Stalking
• Blackmail
• Intimidation
• Deliberate humiliation
• Coordinated harassment
• Sharing someone's private information without permission

If someone is making you uncomfortable, you can end the conversation, block them, and report them.

5. No Hate-Based Abuse

Do not attack, threaten, degrade, or harass people because of characteristics such as their race, ethnicity, nationality, religion, caste, disability, sex, gender identity, sexual orientation, or other protected characteristics under applicable law.

People do not need to share your identity, beliefs, lifestyle, or opinions to deserve respectful treatment.

6. No Sexual Exploitation or Predatory Behaviour

relifX is a peer-listening platform, not a dating or sexual-services platform.

Do not use relifX to:

• Solicit sexual services
• Pressure someone into sexual conversations
• Request intimate photographs
• Send unwanted sexually explicit material
• Sexually harass another person
• Exploit someone who appears emotionally vulnerable
• Groom or sexually exploit another person
• Arrange commercial sexual activity

Serious violations may result in immediate account restrictions or removal.

7. No Threats or Violence

Do not:

• Threaten to physically harm someone
• Encourage violence against another person
• Glorify serious acts of violence in a manner intended to intimidate others
• Attempt to organize violence
• Encourage someone to hurt another person

Credible threats or immediate safety concerns may be escalated where required or permitted by applicable law.

If you are personally facing immediate danger in India, contact 112.

8. Self-Harm and Crisis Situations

People may come to relifX while experiencing difficult emotions. Treat these conversations with care.

Do not:

• Encourage suicide or self-harm
• Provide instructions for self-harm
• Mock someone's mental-health struggles
• Challenge someone to harm themselves
• Romanticize or promote suicide

Listeners are not automatically trained crisis professionals, therapists, psychologists, psychiatrists, or doctors.

relifX should not be relied upon for emergency intervention.

See the Safety Centre for additional guidance.

9. Do Not Pretend to Be a Professional

Unless appropriately qualified and expressly permitted by relifX, listeners must not claim to be:

• Doctors
• Psychiatrists
• Psychologists
• Therapists
• Professional counsellors
• Lawyers
• Financial advisers
• Crisis professionals

Listeners should not diagnose medical or mental-health conditions or prescribe treatment or medication.

relifX provides peer listening, not professional medical care.

10. No Scams or Financial Exploitation

Do not use relifX to deceive people for financial gain.

Prohibited behaviour includes:

• Asking users or listeners for personal loans
• Fake emergencies designed to obtain money
• Investment scams
• Job scams
• Phishing
• Payment fraud
• Requests for OTPs or banking credentials
• Suspicious external payment links
• Impersonating relifX staff
• Manipulating emotionally vulnerable people into sending money

Payments related to relifX services should use the payment methods provided or authorized by relifX.

11. No Impersonation

Do not pretend to be another person or organization in a deceptive manner.

This includes impersonating:

• Another user
• A listener
• relifX employees
• Government officials
• Medical professionals
• Companies or organizations

Using an anonymous nickname is allowed. Anonymity is not impersonation.

12. Don't Misuse the Platform

Do not attempt to interfere with the normal operation or security of relifX.

This includes:

• Creating accounts to evade enforcement
• Automated account creation
• Spam
• Fraudulent transactions
• Manipulating ratings or reviews
• Exploiting bugs
• Attempting unauthorized access
• Abusing promotional offers
• Manipulating session duration or billing
• Circumventing account restrictions

If you discover a security vulnerability, report it privately rather than attempting to exploit it.

Contact: relifxcare@gmail.com

13. Listener Responsibilities

Listeners have additional responsibilities because users may discuss sensitive personal experiences.

Listeners should:

• Listen without unnecessary judgment
• Respect boundaries
• Maintain appropriate behaviour
• Protect user privacy
• Avoid unnecessary collection of personal information
• Never exploit someone's emotional vulnerability
• Never pressure someone to continue a session
• Never request payment outside relifX
• Use reporting and safety tools when appropriate
• Clearly avoid presenting peer support as professional treatment

Being paid for listening does not give a listener control over the person speaking.

14. User Responsibilities

Users must also respect listeners.

Users should not:

• Abuse or threaten listeners
• Sexually harass listeners
• Intentionally waste or manipulate sessions
• Attempt payment fraud
• Pressure listeners to disclose personal information
• Demand conversations outside the scope of relifX
• Retaliate because a listener chooses to end a conversation
• Create multiple accounts to bypass restrictions

Listeners have the same right to safety and boundaries as users.

15. Recording and Sharing Conversations

Private conversations should remain private.

Do not record, publish, distribute, livestream, or commercially exploit another person's private conversation without the permissions required by applicable law and relifX policies.

Do not post another person's private information or conversation publicly to embarrass, threaten, or expose them.

16. Reporting Violations

If someone violates these guidelines:

End the conversation → Block → Report

When submitting a report, provide relevant information where possible, such as:

• Username
• Session ID
• Approximate date and time
• Description of what happened
• Relevant evidence, where appropriate

Do not submit false reports to punish or harass another person.

17. What relifX May Do

When we receive a report or identify potential violations, relifX may review relevant information and take appropriate action.

Depending on the circumstances, this may include:

• Warning an account
• Limiting certain features
• Temporarily restricting an account
• Suspending an account
• Permanently removing an account
• Restricting listener privileges
• Reviewing listener eligibility
• Taking measures against fraudulent activity
• Cooperating with lawful requests where required

The response may depend on the severity, context, available evidence, previous violations, and applicable law.

For privacy and security reasons, we may not always disclose actions taken against another account.

18. Serious or Repeated Violations

Some serious violations may result in immediate restrictions without a prior warning.

Repeated violations may result in permanent account removal.

Attempting to create another account to evade an enforcement action may lead to additional restrictions.

19. Appeals

If you believe an enforcement decision concerning your account was made incorrectly, you may contact: relifxcare@gmail.com

Include your registered email address, username, relevant case/report information, and a brief explanation.

Submitting an appeal does not guarantee that an enforcement decision will be reversed.

20. These Guidelines May Change

relifX may update these Community Guidelines as the platform, safety systems, or applicable requirements evolve.

When significant changes are made, we may provide notice through the website, application, email, or another appropriate method.

Continued use of relifX after updated guidelines become effective may be subject to the updated version.

Contact relifX

For Community Guidelines questions, reports, or account concerns:

Email: relifxcare@gmail.com

RelifX Care Pvt Ltd
India

Related Policies

• Safety Centre
• Privacy Policy
• Terms of Service
• Refund Policy