Help Centre

What Is relifX?

relifX is an anonymous peer-listening platform where people can connect with listeners for private conversations.

Sometimes you don't need advice or answers. You may simply want someone to hear you without judgment.

relifX provides a space for people to talk and for verified listeners to listen.

Someone is always here to listen.

How Does relifX Work?

Using relifX is designed to be simple:

Create an account → Choose a listener → Connect → Talk → End the session

You can choose when to start a conversation and when to end it. Both users and listeners have control over their participation.

What Is a relifX Listener?

A relifX listener is a person who has joined the platform to provide peer listening.

Listeners are required to complete the applicable verification process before becoming eligible to accept paid sessions.

A listener is not automatically a therapist, psychologist, psychiatrist, doctor, or professional counsellor.

relifX provides peer listening rather than professional medical or mental-health treatment.

How Are relifX Listeners Verified?

Listener accounts may require identity and eligibility verification before they can accept paid conversations.

Verification helps relifX maintain platform safety and accountability.

A listener's legal identity is not intended to be publicly displayed to users simply because the listener has completed verification.

How Do I Talk to Someone on relifX?

After creating your account, you can view available listeners and request a conversation.

When a listener accepts your request, the session can begin.

You can end the conversation whenever you want.

Can I Use relifX Anonymously?

relifX supports pseudonymous interaction.

You can use a username or nickname when interacting with other people on the platform.

However, pseudonymous interaction does not mean relifX collects no information. Certain information may be required for account security, payments, platform operations, listener verification, and support.

Read the Privacy Policy for more information.

Can I End a relifX Conversation Anytime?

Yes.

You can end a conversation whenever you choose.

You do not have to continue a conversation because:

• You requested it
• A listener accepted it
• The session has already started
• Someone asks you to stay
• You feel uncomfortable

Listeners can also end conversations.

When Does Session Billing Start?

Session billing should begin when the conversation is actually connected.

Waiting, searching, ringing, rejected requests, or cancelled requests should not be treated as connected conversation time.

How Much Does relifX Cost?

The applicable price is displayed in the app before you start a paid session.

Session charges are based on the applicable pricing and connected session duration.

How Much Does a Listener Earn?

A listener earns ₹25 per 30 minutes of completed listening time.

Listener earnings may be subject to applicable platform adjustments, refunds, taxes, fees, eligibility requirements, and withdrawal rules.

How Does Listener Payment Work?

Listeners earn based on eligible completed listening sessions.

Their earnings are recorded in the listener wallet and can be viewed through their earnings and transaction history.

Eligible listeners can request withdrawals according to the current withdrawal requirements.

How Can I Become a relifX Listener?

To become a listener:

• Create a listener account.
• Complete the required profile information.
• Complete the required identity/KYC verification.
• Wait for the verification/review process.
• Once approved, become eligible to accept available sessions.

Approval is not automatic.

Why Does relifX Require Listener Verification?

Listener verification helps establish accountability and improve platform safety.

Verification may involve identity and other eligibility checks required by relifX.

Verification information is handled according to the Privacy Policy and applicable requirements.

Can I Start Listening Immediately After Signup?

Not necessarily.

A newly registered listener may need to complete verification and wait for approval before accepting paid sessions.

Your listener dashboard will show your verification status.

How Do I Add Money to My relifX Wallet?

Open the Wallet section in the relifX app.

Choose the available recharge option and complete the payment using the payment method provided by relifX.

Your wallet balance and transaction history can be viewed inside the app.

What Is the relifX Wallet?

The relifX wallet allows users to maintain funds for eligible relifX services.

You can use your wallet to:

• Add funds
• Pay for eligible sessions
• View transactions
• Check your current balance
• Review your spending history

Wallet functionality may vary depending on your account and the current version of relifX.

How Do I Check My Wallet Balance?

Open: Wallet → Balance

Your available balance and transaction history will be displayed there.

What Happens If My Payment Fails?

First check your bank or payment provider to determine whether the transaction was completed. Then check your relifX wallet.

If money was deducted from your bank account but your relifX wallet was not credited, contact: relifxcare@gmail.com

Include the payment/reference information available from your payment provider.

Avoid making repeated payments while the first transaction is being reconciled.

My Wallet Was Charged Incorrectly. What Should I Do?

Contact relifX support as soon as possible.

Provide:

• Registered email
• Username
• Transaction/reference ID
• Session ID, if applicable
• Date and approximate time
• Description of the issue

Email: relifxcare@gmail.com

Can I Get a Refund?

Refund requests are reviewed according to the relifX Refund Policy.

Situations that may be reviewed include:

• Duplicate payments
• Incorrect billing
• Technical payment failures
• Wallet reconciliation problems
• Unauthorized transactions

A refund is not automatically guaranteed in every situation.

Read: Refund Policy →

How Do I Withdraw Listener Earnings?

Eligible listeners can request withdrawals through their listener wallet.

Withdrawals may require:

• Approved listener status
• Completed identity verification
• Valid bank/payment details
• Meeting the applicable minimum withdrawal requirement
• Additional security checks where necessary

Withdrawal processing times may vary.

Why Is My Listener Withdrawal Pending?

A withdrawal may remain pending while relifX or its payment provider completes:

• Payment processing
• Account verification
• Bank verification
• Security checks
• Transaction reconciliation

If a withdrawal remains unresolved beyond the displayed processing period, contact support.

What Happens If a Conversation Disconnects?

If a technical problem interrupts a session, relifX may determine the eligible connected duration and calculate the applicable charge or earnings accordingly.

If you believe the session was incorrectly billed, contact support with your session ID.

Can I Choose a Specific Listener?

Listener availability and selection options may depend on the current version of the relifX platform.

Available listeners may change based on:

• Online status
• Availability
• Language
• Account status
• Platform matching features

Does relifX Offer Voice Conversations?

relifX is designed to support private peer conversations.

The available communication features may depend on the current version of the app and your account.

Is relifX a Therapy App?

No.

relifX is a peer-listening platform.

It does not replace:

• A psychologist
• Psychiatrist
• Doctor
• Therapist
• Professional counsellor
• Emergency service

If you need professional mental-health support, consider contacting a qualified professional or an appropriate government support service.

Is relifX a Dating App?

No.

relifX is designed for peer listening and human connection, not dating or matchmaking.

Using relifX to sexually harass, exploit, manipulate, or pressure another person is prohibited.

What Should I Do If Someone Makes Me Uncomfortable?

You can immediately:

End the conversation → Block → Report

You do not need to continue a conversation that makes you uncomfortable.

How Do I Report Someone on relifX?

Use the Report option available in the relevant conversation or account interface.

Include useful information such as:

• Username
• Session ID
• Approximate time
• Description of what happened
• Relevant evidence, where appropriate

False reports intended to harass another person are not permitted.

How Do I Block Someone?

Use the Block option available on the relevant user or conversation.

Blocking helps prevent unwanted interactions where the feature is available.

If the person has violated the Community Guidelines, submit a report as well.

What Happens After I Report Someone?

relifX may review the available information and take appropriate action.

Depending on the circumstances, this may include:

• Warning
• Feature restrictions
• Temporary suspension
• Permanent account removal
• Listener eligibility restrictions
• Other safety measures

For privacy and security reasons, relifX may not disclose every action taken against another account.

What Should I Do If Someone Threatens Me?

If someone threatens you:

End the conversation → Block → Report

Do not attempt to confront the person yourself.

If you believe you are in immediate physical danger in India, contact: 112 — Emergency Response

What If Someone Talks About Suicide or Self-Harm?

Take the situation seriously.

Encourage the person to seek professional or emergency support.

relifX listeners are not automatically crisis professionals and should not present peer listening as emergency intervention or medical treatment.

For additional information, visit the Safety Centre.

Is relifX Safe?

relifX includes safety features designed to help users maintain control over their interactions.

These may include:

• Listener verification
• Reporting
• Blocking
• Ending sessions
• Account restrictions
• Safety guidance
• Support channels

No online platform can guarantee that every interaction will always be safe. Users should protect their personal information and report inappropriate behaviour.

What Information Should I Never Share?

Never share sensitive credentials such as:

• Passwords
• OTPs
• UPI PINs
• Card PINs
• Banking passwords
• Security codes

Be cautious about sharing:

• Home address
• Workplace details
• Government ID information
• Financial information
• Private photographs
• Other sensitive personal information

Will relifX Support Ask for My Password?

No.

Never send your password, OTP, UPI PIN, card PIN, or banking credentials to relifX support.

If someone claims to be relifX support and asks for these details, report the account or contact: relifxcare@gmail.com

I Can't Log In to My Account

Try the following:

• Check your email address.
• Check your password.
• Use Forgot Password.
• Check your email for password-reset instructions.
• Make sure you have a stable internet connection.
• Update the app if an update is available.

If you still cannot access your account, contact support.

I Didn't Receive My Verification Email

Check your:

• Inbox
• Spam folder
• Promotions folder
• Email address

You can request another verification email when the option is available. If you still don't receive it, contact: relifxcare@gmail.com

How Do I Change My Password?

Use the password-management option available in your account.

If you cannot access your account, use Forgot Password on the login screen.

How Do I Delete My relifX Account?

Use the account settings available in the app or contact relifX support if the deletion option is not available.

Before deleting your account, review any pending:

• Wallet transactions
• Refund requests
• Listener withdrawals
• Support cases

Some information may need to be retained where required for legal, security, fraud-prevention, accounting, or other legitimate purposes.

How Does relifX Protect My Privacy?

relifX uses technical and organizational measures designed to protect account and platform information.

Access to sensitive information is restricted according to operational and security requirements.

For complete information about data collection, use, retention, and sharing, read: Privacy Policy →

Does relifX Store My Conversations?

Conversation handling depends on the communication technology and features implemented in the current version of relifX.

Where applicable, information may be processed for security, service operation, abuse prevention, troubleshooting, or legal compliance.

Refer to the Privacy Policy for the current data practices.

Can I Use relifX Without Revealing My Real Name?

relifX supports usernames and pseudonymous interaction.

You do not need to publicly display your legal name simply to communicate with another user.

However, listeners may need to provide identity information privately for verification.

Does relifX Have an Emergency Service?

No.

relifX is not an emergency-response service.

If you are facing immediate danger in India, contact: 112 — Emergency Response

For government mental-health support: 14416 — Tele-MANAS

How Do I Contact relifX Support?

Email: relifxcare@gmail.com

For faster assistance, include the relevant:

• Registered email
• Username
• Session ID
• Transaction/reference ID
• Screenshot
• Description of the issue

Never include passwords, OTPs, UPI PINs, or card PINs.