relifX — Someone Is Always Here to Listen

Welcome to relifX.

These Terms of Service ("Terms") govern your access to and use of the relifX website, mobile application, and related services provided by RelifX Care Pvt Ltd ("relifX", "we", "us", or "our).

By creating an account, accessing, or using relifX, you agree to these Terms. If you do not agree with these Terms, please do not use the Services.

1. About relifX

relifX is an anonymous peer-listening platform designed to connect people who want someone to talk to with verified listeners.

The platform is designed around:

Human connection
Privacy
Anonymous or pseudonymous interaction
User choice
Safety
Respectful communication

relifX is not a medical, psychiatric, therapeutic, counselling, or emergency service.

Listeners on relifX should not represent themselves as doctors, psychologists, psychiatrists, therapists, or emergency responders unless specifically authorized and identified by relifX under a separate service.

2. Eligibility

You must be 18 years or older to create or use a relifX account unless relifX expressly provides otherwise for a particular service.

By using relifX, you confirm that:

You meet the applicable age requirement.
The information you provide is accurate.
You will maintain the security of your account.
You will comply with these Terms and applicable laws.
You may not create an account using another person's identity or impersonate another person.

3. Your Account

You may be required to create an account using your email address and other required information.

You are responsible for:

Keeping your login credentials secure.
Keeping your account information accurate.
Not sharing your password.
Not sharing verification codes.
Not allowing another person to use your account.
Notifying relifX if you believe your account has been compromised.

You are responsible for activity carried out through your account unless the activity occurred without your authorization and you have appropriately notified us.

4. Anonymous and Pseudonymous Profiles

relifX allows users to interact using usernames or nicknames.

Your public profile does not necessarily need to display your legal name. However, using a pseudonym does not mean that relifX cannot identify or process information associated with your account.

For example, relifX may process your email address, payment information, security information, device information, and, where applicable, listener verification information.

5. Using relifX

Users may use relifX to:

Find available listeners.
Start conversations.
Participate in voice or other supported communication.
End conversations.
Rate or provide feedback.
Report or block other users.
Access available safety resources.

You are responsible for your own interactions with other users. You may end a conversation at any time. Listeners may also end conversations where appropriate.

6. Listener Accounts

A person who wants to become a listener may need to complete an application and verification process. Applying to become a listener does not guarantee approval.

relifX may require:

Identity verification
Additional documentation
Payment information
Background or security checks where legally permitted and appropriate
Other information reasonably necessary to establish eligibility

relifX may approve, reject, suspend, or terminate listener participation at its discretion, subject to applicable law.

7. Listener Responsibilities

Listeners agree to:

Treat users respectfully.
Maintain appropriate boundaries.
Protect user privacy.
Avoid harassment or discrimination.
Avoid misleading users about their qualifications.
Not pressure users to continue conversations.
Not request unnecessary sensitive information.
Not solicit users for personal financial gain outside approved relifX features.
Follow relifX safety and community guidelines.
Report serious safety concerns through the appropriate relifX process.

Listeners must not use relifX to exploit vulnerable users.

8. User Responsibilities

Users agree to:

Treat listeners respectfully.
Follow the Community Guidelines.
Avoid harassment, threats, abuse, or discrimination.
Avoid intentionally misleading other users.
Respect another person's boundaries.
Not pressure listeners to continue conversations.
Not request inappropriate personal information.
Not use relifX for illegal activities.
Not attempt to circumvent platform security or payment systems.

9. Prohibited Conduct

You may not use relifX to:

Harass, threaten, stalk, or intimidate another person.
Engage in hate speech or discriminatory abuse.
Impersonate another person.
Defraud or scam another person.
Request or distribute passwords, OTPs, PINs, or financial credentials.
Conduct unauthorized financial transactions.
Promote illegal activities.
Distribute malware or malicious code.
Attempt unauthorized access to relifX systems.
Circumvent security measures.
Create accounts to evade a suspension or ban.
Collect another user's personal information without authorization.
Use the platform for spam or automated abuse.
Sexually exploit or threaten another person.
Use relifX to facilitate human trafficking or exploitation.
Encourage self-harm or violence.
Misrepresent professional qualifications.
Record or distribute another person's conversation without appropriate authorization or where prohibited by law.

relifX may take action against accounts involved in prohibited conduct.

10. Safety and Emergency Situations

relifX is not an emergency response service. Listeners are not emergency responders.

If you are experiencing an immediate emergency, serious danger, or a situation requiring urgent professional intervention, contact the appropriate emergency or professional service in your location. Do not rely on a relifX listener as a substitute for emergency assistance.

relifX may provide links or information about relevant professional and emergency resources.

11. Mental-Health Disclaimer

relifX provides peer listening and human conversation.

A conversation with a relifX listener should not be interpreted as:

Medical advice
Psychiatric treatment
Psychological treatment
Professional counselling
Diagnosis
Crisis intervention

If you need professional mental-health care, please contact an appropriately qualified professional.

12. Payments and Wallet

Some relifX features may require payment. Before completing a paid transaction, the applicable price should be displayed to you.

Payments may be processed through third-party payment providers. Your use of payment services may also be subject to the terms and policies of the relevant payment provider.

13. Session Billing

Where paid sessions are offered, charges are determined according to the applicable pricing and billing rules displayed by relifX. Billing may be based on connected session duration.

Time spent:

Searching
Waiting
Ringing
Being rejected
Cancelling before connection

is not intended to constitute connected conversation time.

relifX's backend records are authoritative for session duration and billing, subject to applicable dispute and reconciliation processes.

14. Refunds

Refunds may be available in certain circumstances according to the applicable relifX Refund Policy.

Refund eligibility may depend on:

Transaction status
Session status
Technical problems
Duplicate charges
Payment failures
Other relevant circumstances

A payment being completed does not automatically guarantee a refund.

For refund questions, contact: relifxcare@gmail.com

15. Listener Earnings and Withdrawals

Eligible listeners may receive earnings according to the applicable relifX compensation structure.

Listener earnings may be subject to:

Session completion
Verification
Fraud and security checks
Applicable platform rules
Payment processing
Applicable taxes or legal requirements

Withdrawals may require additional verification. relifX may delay, reject, or reverse a withdrawal where there is a reasonable security, fraud, compliance, or payment-processing concern, subject to applicable law.

16. Privacy

Your use of relifX is also governed by our Privacy Policy. Our Privacy Policy explains:

What information we collect.
How we use it.
How information may be shared.
How information is protected.
Applicable privacy rights.

17. User Content

You may provide information, text, profile content, feedback, reports, or other material through relifX ("User Content").

You retain your rights in your User Content to the extent provided by applicable law. By submitting User Content, you grant relifX the limited rights necessary to operate the Services, including storing, processing, displaying, transmitting, and reviewing that content where necessary to provide the Services, enforce our policies, maintain security, or comply with law.

We do not claim ownership of your private conversations merely because you use relifX.

18. Reporting and Blocking

relifX provides tools that may allow you to:

Report another user.
Report a listener.
Block another account.
Report inappropriate conduct.
Contact support.

Reports may be reviewed by authorized personnel or systems.

We may take actions including:

Warnings
Restrictions
Temporary suspension
Permanent termination
Removal of content
Other appropriate safety measures

We do not guarantee a particular outcome from every report.

19. Account Suspension and Termination

We may suspend or terminate an account if we reasonably believe that the account:

Violates these Terms.
Violates Community Guidelines.
Creates a safety risk.
Is involved in fraud.
Attempts to circumvent platform security.
Uses the platform illegally.
Provides materially false information.
Abuses other users or listeners.
Creates significant risk to relifX or its users.

Where appropriate and legally permitted, we may provide notice or an opportunity to appeal.

20. Account Closure by You

You may stop using relifX at any time. You may request account deletion through available account controls or by contacting: relifxcare@gmail.com

Certain information may need to be retained for legal, financial, security, fraud-prevention, dispute-resolution, or other legitimate purposes.

21. Intellectual Property

The relifX name, logo, website, application, software, visual design, content, graphics, trademarks, and other materials provided by relifX are owned by or licensed to RelifX Care Pvt Ltd, except where otherwise stated.

You may not:

Copy our branding.
Reproduce our website or application.
Reverse engineer the Services except where legally permitted.
Sell or redistribute our proprietary materials.
Use the relifX name or logo without permission.

22. Third-Party Services

relifX may integrate with third-party services such as:

Payment providers
Authentication providers
Cloud infrastructure
Communication providers
Identity-verification services
AI providers
Analytics providers

Your use of those services may also be governed by their own terms and policies. relifX is not responsible for independent third-party services that it does not control.

23. Service Availability

We aim to keep relifX available and reliable, but we do not guarantee that the Services will:

Always be available.
Always operate without interruption.
Always be error-free.
Always be compatible with every device.
Always have available listeners.

Maintenance, technical failures, security incidents, third-party outages, network problems, or other circumstances may temporarily affect availability.

24. Changes to the Service

We may modify, suspend, add, or remove features from relifX.

This may include changes to:

Pricing
Session duration
Listener compensation
Wallet functionality
Communication methods
Verification requirements
Availability
Product features

Where legally required, we will provide appropriate notice of material changes.

25. Disclaimer of Warranties

To the maximum extent permitted by applicable law, relifX is provided on an "as available" basis. We do not guarantee that every conversation will be helpful, suitable, uninterrupted, or satisfactory.

We do not guarantee that a listener will always be available. We do not guarantee that another user will behave appropriately.

You are responsible for deciding what information you choose to share during a conversation.

26. Limitation of Liability

To the maximum extent permitted by applicable law, RelifX Care Pvt Ltd will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of the Services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

27. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your:

Violation of these Terms.
Violation of applicable law.
Misuse of the Services.
Violation of another person's rights.
Unauthorized use of another person's account.

28. Governing Law

These Terms are governed by the laws applicable in India. Subject to applicable law, disputes relating to the Services will be subject to the jurisdiction of the appropriate courts and authorities in India.

29. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we may provide notice through:

The relifX website
The relifX application
Email
In-app notification
Other reasonable methods

The latest version will display the updated Last Updated date. Your continued use of relifX after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

30. Contact Us

If you have questions about these Terms, contact:

RelifX Care Pvt Ltd
Website: www.relifx.in
Email: relifxcare@gmail.com
Country: India

31. Related Policies

Please also review: