Safety Centre

relifX is built around one simple principle:

You should always have control over your conversation.

You can end a session, block someone, report inappropriate behaviour, or contact relifX support whenever you need to.

relifX is an anonymous peer-listening platform. It is not a medical, therapy, counselling, or emergency service.

You're Always Allowed to Leave

You never have to continue a conversation because:

• Someone paid for a session
• A listener accepted your request
• You already started talking
• Someone asks you to stay
• You feel uncomfortable

You can end the conversation whenever you choose.

Listeners also have the right to end a conversation.

Feeling Uncomfortable?

If someone makes you uncomfortable:

Never Share Sensitive Information

You are not required to share personal information with another user or listener.

Avoid sharing:

• Passwords
• OTPs
• UPI PINs
• Card PINs
• Bank credentials
• Government ID numbers
• Home address
• Workplace address
• Private photographs
• Financial information
• Other information that could compromise your safety or privacy

If someone pressures you to provide personal information, end the conversation and report the account.

Respect Personal Boundaries

Every person using relifX has the right to decide what they are comfortable discussing.

Do not:

• Pressure someone to continue talking
• Demand personal information
• Threaten another person
• Harass another person
• Stalk another person
• Intentionally humiliate another person
• Manipulate someone into sending money
• Attempt to move someone into an unsafe situation

Respect a person's decision to end a conversation.

Zero Tolerance for Abuse

relifX does not allow behaviour involving:

• Threats
• Harassment
• Hate-based abuse
• Sexual exploitation
• Extortion
• Fraud
• Scams
• Impersonation
• Stalking
• Non-consensual sharing of private information
• Encouragement of violence
• Encouragement of self-harm
• Exploitation of vulnerable people

Accounts involved in serious violations may be restricted, suspended, or permanently removed.

Where appropriate, information may be provided to relevant authorities in accordance with applicable law.

For Listeners

Being a listener is a responsibility.

Listeners should:

• Listen respectfully
• Maintain appropriate boundaries
• Protect user privacy
• Avoid judgment and harassment
• Never pressure someone to continue
• Never demand unnecessary personal information
• Never misrepresent professional qualifications
• Never exploit a user's vulnerability
• Report serious safety concerns through the appropriate channels

If Someone Talks About Self-Harm or Suicide

A relifX conversation is not a substitute for professional crisis support.

If someone tells you that they may seriously hurt themselves:

• Take the statement seriously.
• Do not promise secrecy.
• Encourage them to contact professional or emergency support.
• Encourage immediate help if there is imminent danger.
• Use relifX's available safety/reporting tools when appropriate.

If there is an immediate risk of serious harm, encourage the person to contact emergency services or reach a trusted person who can physically assist them.

If Someone Threatens You

If someone threatens you:

End the conversation → Block → Report

Save relevant information if it is safe to do so.

If the threat involves immediate physical danger, contact the appropriate emergency or law-enforcement service.

Do not attempt to confront or meet the person yourself.

If Someone Asks You for Money

Be careful if another user or listener:

• Asks for a personal loan
• Requests money outside relifX
• Claims to be in an emergency and asks for payment
• Requests your banking credentials
• Sends suspicious payment links
• Asks you to transfer money directly

Do not share financial credentials.

Report suspicious behaviour to relifX.

Privacy & Anonymous Identity

relifX is designed to support pseudonymous interaction.

You can use a username or nickname rather than publicly displaying your legal name.

However, pseudonymous does not mean that relifX has no information about your account. We may process information required to operate, secure, and support the platform.

Read our:

Privacy Policy →

Reporting a User or Listener

When submitting a report, provide information that may help us understand what happened. You may include:

• Username
• Session ID
• Approximate date/time
• Description of the incident
• Relevant screenshots, where appropriate

Do not include unnecessary sensitive information.

Reports may be reviewed by authorized relifX personnel or systems.

What Happens After a Report?

Depending on the circumstances, relifX may:

• Review available information
• Contact relevant parties
• Restrict an account
• Suspend an account
• Remove an account
• Apply other safety measures
• Request additional information
• Escalate serious matters where legally appropriate

We cannot guarantee a particular outcome for every report.

For privacy and legal reasons, we may not be able to disclose every action taken against another account.

Need Help?

For safety concerns, account reports, or urgent platform-related issues:

Email: relifxcare@gmail.com

When contacting us, include:

• Your registered email
• Username, if relevant
• Session ID, if available
• Description of the issue
• Relevant evidence, if safe to provide

Never send your password, OTP, UPI PIN, card PIN, or banking credentials to relifX support.

Related Policies

• Privacy Policy
• Terms of Service
• Refund Policy
• Community Guidelines
• Help Centre