Refund Policy

Last Updated: 19 September 2026

Effective Date: 19 September 2026

This Refund Policy explains how refunds are handled for payments made through relifX, operated by RelifX Care Pvt Ltd ("relifX", "we", "us", or "our").

By purchasing or using a paid relifX service, you agree to this Refund Policy.

1. About relifX Payments

relifX may offer paid peer-listening sessions, wallet recharges, and other paid features. Before completing a payment, the applicable price and relevant transaction information will be displayed to you.

Payments may be processed through third-party payment providers.

2. Wallet Recharge Refunds

When you add money to your relifX wallet, the amount is credited to your relifX account after successful payment confirmation.

A wallet recharge is generally not automatically refundable simply because you later decide not to use the balance.

However, you may contact relifX support if:

  • You were charged but the wallet was not credited.
  • You were charged more than once for the same transaction.
  • A technical error caused an incorrect charge.
  • The transaction was completed incorrectly.
  • Another payment issue occurred.

Refund requests are reviewed based on the specific circumstances and applicable law.

3. Session Refunds

If you pay for a listening session, you may be eligible for a refund or adjustment in situations such as:

Duplicate Charge

You were charged more than once for the same session or transaction.

Technical Failure

A confirmed technical problem prevented the paid session from being properly established or delivered.

Incorrect Billing

You were charged an amount that does not match the applicable price or session duration.

Payment Reconciliation Issue

Your payment was successfully deducted but the relifX system did not correctly record or credit the transaction.

4. When a Refund May Not Be Available

A refund may not be available simply because:

  • You changed your mind after using the service.
  • You voluntarily ended a conversation after it had started.
  • You did not like the conversation.
  • You disagreed with the listener's personal opinion.
  • You used the available session time.
  • You voluntarily shared information and later regretted doing so.

However, this does not prevent you from reporting misconduct, abuse, fraud, technical problems, or other violations.

5. Listener Ends a Session

Listeners may end a conversation when necessary. A listener ending a session does not automatically determine whether a refund is due.

If you believe you were incorrectly charged after a listener ended the session, contact relifX support.

We may review:

  • Session connection status
  • Session duration
  • Billing records
  • Payment records
  • Technical logs
  • Relevant reports

and determine whether an adjustment or refund is appropriate.

6. User Ends a Session

Users may end a conversation at any time. If the session has already started, charges may apply according to the applicable session billing rules.

Ending a session does not automatically create a refund entitlement. If you believe the charge was incorrect, contact support and provide the relevant session or transaction information.

7. Failed Payments

If a payment fails but your bank or payment provider shows that money was deducted, do not repeatedly retry the transaction until you confirm its status.

Contact: relifxcare@gmail.com

Please provide:

  • Registered email address
  • Transaction ID
  • Amount
  • Date and time
  • Payment status
  • Screenshot of the payment status, if available

We may need to reconcile the transaction with our payment provider before processing any refund or wallet adjustment.

8. Refund Processing

If a refund is approved, we may initiate it through the original payment method or another appropriate method supported by the payment provider.

The time required for the refunded amount to appear in your account may depend on:

  • Payment provider
  • Bank
  • Card network
  • UPI/payment method
  • Transaction processing times

relifX cannot guarantee the exact time taken by an external bank or payment provider.

9. Fraudulent or Unauthorized Transactions

If you believe a transaction was made without your authorization, contact us immediately at: relifxcare@gmail.com

We may investigate the transaction and request additional information. You should also contact your bank or payment provider where appropriate.

Do not provide us with:

  • UPI PIN
  • Card PIN
  • Password
  • OTP
  • Full banking credentials

10. Refund Requests

To request a refund or transaction review, contact: relifxcare@gmail.com

Use the subject: Refund Request — [Transaction ID]

Include:

  • Your registered email address
  • Transaction ID
  • Amount
  • Date and time
  • Session ID, if applicable
  • Reason for the request
  • Relevant screenshots or supporting information

Providing complete information helps us investigate the request more efficiently.

11. Refund Review

Each refund request may be reviewed individually.

Depending on the situation, we may consider:

  • Payment status
  • Wallet transaction records
  • Session records
  • Session duration
  • Technical logs
  • Duplicate transactions
  • Payment-provider records
  • Account history
  • Fraud or abuse indicators
  • Applicable laws and regulations

Submitting a refund request does not guarantee that a refund will be approved.

12. Promotional Credits and Bonuses

Promotional credits, bonuses, discounts, referral rewards, or other promotional balances may have separate conditions.

Unless explicitly stated otherwise, promotional credits:

  • May not be transferable.
  • May not be redeemable for cash.
  • May expire.
  • May not be refundable.

Specific promotional terms will apply where provided.

13. Account Closure and Remaining Wallet Balance

Closing your relifX account does not automatically mean that every wallet balance is immediately refundable.

If you have an unused balance and want to request a refund when closing your account, contact: relifxcare@gmail.com

Any request will be reviewed according to the applicable refund rules, transaction history, and legal requirements.

14. Changes to Pricing

relifX may change pricing, session rates, listener compensation, or other fees in the future.

Any applicable price should be shown before you complete a new paid transaction. Changes to future pricing do not automatically create a refund for previously completed transactions.

15. Third-Party Payment Providers

Payments may be processed through third-party payment providers.

Those providers may have their own terms, processing procedures, and refund mechanisms. Where a payment issue is controlled by the payment provider or bank, relifX may need to coordinate with that provider before completing a refund or reconciliation.

16. Exceptions Required by Law

Nothing in this Refund Policy is intended to remove or restrict any consumer or other legal rights that cannot lawfully be excluded or limited.

Where applicable law provides a mandatory refund or remedy, that requirement will apply.

17. Changes to This Refund Policy

We may update this Refund Policy from time to time.

If we make material changes, we may provide notice through:

  • The relifX website
  • The relifX application
  • Email
  • In-app notification
  • Other reasonable communication methods

The latest version will display the updated Last Updated date.

18. Contact Us

For refund requests or payment-related support:

RelifX Care Pvt Ltd
Website: www.relifx.in
Email: relifxcare@gmail.com
Country: India

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