Privacy Policy

Welcome to relifX.

This Privacy Policy explains how RelifX Care Pvt Ltd ("relifX", "we", "us", or "our") collects, uses, stores, protects, and shares information when you visit www.relifx.in, use the relifX mobile application, or use any related services (collectively, the "Services").

At relifX, privacy is an important part of creating a safe environment for human connection. relifX is an anonymous peer-listening platform that connects people who want someone to talk to with verified listeners.

By using our Services, you acknowledge this Privacy Policy.

1. Who We Are

RelifX Care Pvt Ltd
Website: www.relifx.in
Email: relifxcare@gmail.com
Privacy Enquiries: relifxcare@gmail.com
Country: India

For privacy-related requests, you may contact us using the email address above.

2. What relifX Does

relifX allows users to connect with verified listeners for private conversations.

Our service is designed around:

• Human connection
• Privacy
• Anonymity
• User choice
• Safety
• Respectful communication

relifX is not:

• A hospital
• A medical service
• A psychiatric service
• An emergency service
• A substitute for professional medical or mental-health care
• A dating platform

Unless specifically identified otherwise, relifX listeners are not represented as doctors, psychologists, psychiatrists, therapists, or emergency responders.

3. Information We Collect

We collect information necessary to provide, secure, maintain, and improve our Services. The information we collect depends on how you use relifX.

3.1 Account Information

When you create an account, we may collect:

• Email address
• Username
• Password-related authentication information
• Account type
• Preferred language
• Account creation date
• Account status
• Authentication and security information

We do not intentionally store passwords in plain text.

3.2 Profile Information

You may choose to provide:

• Anonymous nickname
• Username
• Profile information
• Preferred language
• Availability preferences
• Profile settings

relifX is designed so that users can interact without publicly displaying unnecessary real-world identity information.

4. Listener Verification Information

If you apply to become a listener, additional information may be required to verify your identity and eligibility. Depending on the verification process, this may include:

• Legal name
• Date of birth
• Government-issued identification
• Identity verification information
• Verification photographs or selfie
• Bank/payment information
• Tax-related information
• Verification status
• Related verification records

This information may be processed by relifX and/or authorized identity-verification providers. Listener verification information is not intended to be publicly displayed as part of the listener's public profile. We will seek to limit access to verification information to authorized systems and personnel who require it for legitimate purposes.

5. Conversation and Session Information

When you use a relifX session, we may collect information necessary to operate and manage the session, including:

• Session ID
• User ID
• Listener ID
• Session status
• Start time
• End time
• Session duration
• Connection status
• Matching information
• Session charges
• Listener earnings
• Reports associated with the session

Voice Conversations

Unless we clearly notify you otherwise before introducing a recording feature, relifX does not intentionally record or store voice conversations. If recording is introduced in the future, we will provide appropriate notice and explain how recordings are processed and retained.

6. Chat Information

If chat functionality is available within relifX, messages may be processed to:

• Deliver messages
• Operate the chat service
• Maintain platform security
• Investigate reports
• Prevent abuse
• Enforce Community Guidelines
• Protect users and listeners

We do not use private conversations for advertising purposes. Access to conversation information is restricted according to our operational, security, and legal requirements.

7. Payment and Wallet Information

relifX may process information relating to:

• Wallet transactions
• Recharge transactions
• Session payments
• Refunds
• Transaction IDs
• Payment status
• Amount
• Currency
• Listener earnings
• Withdrawal requests
• Withdrawal status
• Payment timestamps

Payments may be processed through third-party payment providers. Where payment information is handled directly by a payment provider, relifX may receive transaction-related information rather than the complete underlying payment credentials. Third-party payment providers may process information under their own privacy policies.

8. Device and Technical Information

When you use our website or application, certain technical information may be collected automatically. This may include:

• IP address
• Browser type
• Operating system
• Device type
• Application version
• Device identifiers
• Push-notification token
• Error logs
• Crash information
• Security logs
• Date and time of access
• Pages or screens accessed
• Basic diagnostic information

We use this information for security, troubleshooting, performance, and service improvement.

9. Location Information

relifX does not require continuous precise location tracking for ordinary peer-listening conversations. If a feature requires location information, we will explain the purpose and request the appropriate permission where required. You can control device location permissions through your device settings.

10. How We Use Personal Information

We may process information for the following purposes.

Providing the Service

To:

• Create and maintain accounts
• Authenticate users
• Match users and listeners
• Establish sessions
• Process payments
• Manage wallets
• Process listener earnings
• Provide customer support

Safety and Security

To:

• Detect fraud
• Prevent abuse
• Investigate reports
• Enforce platform rules
• Protect users and listeners
• Prevent unauthorized access
• Maintain platform security

Listener Verification

To:

• Verify listener identity
• Prevent impersonation
• Reduce fraud
• Maintain trust within the listener network

Communication

To send:

• Email verification codes
• Password-reset messages
• Security notifications
• Transaction notifications
• Session notifications
• Important service announcements
• Customer-support communications

11. AI-Powered Features

relifX may use artificial intelligence to provide certain support, moderation, safety, or operational features. For example, an AI support assistant may help users with:

• Account questions
• Wallet questions
• Payment information
• Listener onboarding
• Platform navigation
• Frequently asked questions
• Safety-resource navigation

The relifX AI assistant is not a therapist, doctor, lawyer, emergency responder, or mental-health professional. AI systems will not be presented as a replacement for professional care. Where AI is used to assist with safety or moderation, additional safeguards and human review may be used where appropriate.

12. Safety Information

Users may provide information through:

• Safety requests
• Reports
• Support requests
• Abuse reports
• Blocking actions
• Community-guideline reports

Some of these interactions may contain sensitive information. We may process such information when reasonably necessary to:

• Protect users
• Protect listeners
• Investigate abuse
• Respond to reports
• Prevent serious harm
• Maintain platform safety
• Meet legal obligations

relifX is not an emergency response service. If you are facing an immediate emergency or danger, contact the appropriate emergency or professional service in your location.

13. Anonymous Use

relifX is designed to support pseudonymous interaction. Your public relifX identity may use a username or nickname instead of your legal name. However:

Anonymous to other users does not mean that relifX has no information about you. We may still process information such as:

• Email address
• Authentication information
• Transaction information
• Device information
• Security information
• Listener verification information, where applicable

This information may be necessary to operate and secure the platform.

14. How We Share Information

We do not sell your personal information. We may share information in limited circumstances.

Service Providers

We may use third-party providers for:

• Cloud hosting
• Database infrastructure
• Authentication
• Payment processing
• Email delivery
• Push notifications
• Voice communication
• Video communication, if available
• Identity verification
• Security
• Customer support
• AI services
• Analytics

These providers may process information on our behalf to provide their services.

Legal Requirements

We may disclose information where required or permitted by applicable law, regulation, court order, lawful governmental request, or legal process.

Safety and Protection

We may disclose information when reasonably necessary to:

• Protect users
• Protect listeners
• Investigate fraud
• Prevent serious abuse
• Protect our systems
• Enforce our Terms
• Respond to lawful requests

15. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction. Depending on the system, these measures may include:

• Encryption in transit
• Authentication controls
• Access controls
• Role-based permissions
• Database security
• Secure payment processing
• Audit logging
• Security monitoring
• Restricted administrative access

However, no internet-based system can guarantee absolute security.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing the Services
• Maintaining account records
• Processing transactions
• Resolving disputes
• Preventing fraud
• Investigating abuse
• Maintaining security
• Meeting applicable legal obligations

Different types of information may have different retention periods. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate operational requirements.

17. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Request information about personal data we process
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy grievance
• Exercise other rights available under applicable data-protection law

We will provide appropriate mechanisms for exercising applicable rights.

18. Withdrawal of Consent

Where we rely on your consent to process personal data, you may withdraw that consent through the mechanisms we make available. Withdrawing consent does not affect processing that was lawfully carried out before withdrawal.

Some information may still need to be retained or processed where required for:

• Legal compliance
• Fraud prevention
• Security
• Financial records
• Dispute resolution
• Other lawful purposes

19. Children's Privacy

relifX is intended for adults. Unless explicitly stated otherwise, you must be 18 years or older to create or use a relifX account. We do not knowingly design the service for children. If we discover that an account has been created by someone who does not meet our applicable age requirements, we may restrict or terminate the account and take appropriate steps concerning the associated information.

20. Cookies

The relifX website may use cookies and similar technologies for purposes such as:

• Essential website functionality
• Security
• Preferences
• Performance
• Analytics

Where legally required, we will provide appropriate information and choices regarding non-essential cookies.

21. Third-Party Websites and Services

Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites that we do not operate. We recommend reviewing the privacy policy of any third-party service before providing information to it.

22. International Processing

Some technology and service providers used by relifX may process information outside India. Where applicable, we will take measures required by applicable law concerning such processing or transfers.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through:

• The relifX website
• The relifX application
• Email
• In-app notification
• Other reasonable communication methods

The latest version will always display the updated "Last Updated" date.

24. Contact Us

For privacy questions, personal-data requests, or privacy complaints, contact:

RelifX Care Pvt Ltd
Website: www.relifx.in
Email: relifxcare@gmail.com
Country: India

When contacting us about your personal information, please provide enough information for us to understand and respond to your request.

25. Important Disclaimer

This Privacy Policy describes our intended privacy practices and should be read together with our:

• Terms of Service
• Community Guidelines
• Refund Policy
• Safety Policy

The exact information processed by relifX depends on the features you use. If we introduce new features that materially change how personal information is processed, we may update this Privacy Policy and provide additional notice where required.